Wasps Buzz Points FAQs

How do I register for the Wasps Buzz Points programme?

Entry into the Wasps Buzz Points scheme is automatic as long as you are an eligible 2016/17 Season Member (Champions or Gold members).  Season Members for the 2015/16 season who did not renew will still be allocated a number of Wasps Buzz Points to spend but will not be able to earn more.

Is this for Season Members only?

During the initial launch of the Wasps Buzz Points, only 2016/17 Season Members (Champions or Gold members) will be entitled to join the scheme to earn-and-spend points against a range of Wasps and Ricoh Arena products and services.  From January 1st, any 2015/16 Season Member who has not renewed but has been allocated points will be able to spend their Wasps Buzz Points.

I am a Black & Gold/Ambassadors member.  Can I earn-and-spend Wasps Buzz points?

Initially only 2016/17 Season Members (Champions or Gold members) will be entitled to join the scheme to earn-and-spend points. 

However, any supporter who held Season Membership or Silver Membership last season but did not renew for the 2016/17 season will be given a balance of Wasps Buzz Points to spend from January 1st.  However, you will not be entitled to earn Wasps Buzz Points.

Who is eligible for Wasps Buzz Points?

Only the following groups are eligible to access the Wasps Buzz Points scheme:

  • Only Season Members who purchased*:
    • An Adult Season Membership
    • A Senior Season Membership
    • A Youth Season Membership
    • A Family Adult Combo Season Membership
    • A Family Adult Add-on Season Membership
    • A Family Youth Add-on Season Membership

      *To check which price class you are, simply look at your season card

  • Eligible Season Ticket Holders must be 17 years of age or older

     

    Who is NOT eligible for Wasps Buzz Points?

    Only Season Members for the 2016/17 season will have access to the fantastic features that will be delivered by the Wasps Buzz Points scheme.  Therefore, Ambassadors, Black & Gold members and standard match ticket purchasers will not be able to apply initially.

    There are also a number of 2016/17 Season Members who will not be eligible to join the Wasps Buzz Points Scheme, which include those who are*:

    • An Under 10s member
    • A Junior member
    • A Complimentary member
    • A Disabled Carer member
    • A Family Junior Combo member
    • A Family Junior Add-on member

*To check which price class you are, simply look at your season card

Why is access to the Wasps Buzz Points Scheme not available to children 16 years and under?

The Wasps Buzz Points Portal is largely driven by commercial practices – the purchase of tickets, merchandise, membership – and English Law forbids commercial messages to children below the age of 16. 

However, there will be plenty of opportunities for parents/family members to transact within the Wasps Buzz Points Portal and win competitions/raffles etc on behalf of a younger member of their family.

 

My friend is disabled and I accompany her as her Disabled Companion.  Why am I not eligible for the Wasps Buzz Points Scheme?

As a general rule, only members who are over 16 years of age and have paid for their Season Membership are entitled to join the scheme.  As a Disabled Companion, your ticket is offered on a complimentary basis, you will not be considered eligible.

 

How are Wasps Buzz Points delivered?

The Wasps Buzz Points scheme will be delivered within a personalised online member portal which can be accessed here – buzzpoints.wasps.co.uk

Simply enter your Member Number – as shown on your Season Member card – and a password to access your own page and activate your account.  There is also a mobile version of the Wasps Buzz Points member portal, so if you prefer to access your portal when you’re on the go, you can!

How do I earn points?

Throughout the coming months, Season Members will have the opportunity to earn points in a variety of ways including purchasing additional tickets for friends/family, buying merchandise in the Club Store and Online Club Store, using your Member Card to attend Wasps home games at the Ricoh Arena.  You may even earn points for participating in club surveys, so keep an eye out for those too!

You mentioned Social Media in the Season Member Brochure issued in March/April 2016 but I do not see reference to it here?

The Wasps Buzz Points programme will be constantly evolving and we will be introducing lots of new features as we progress.  However, some features (including social media) will not be available initially.  Development work continues on your portal and we look forward to announcing new features soon.

What will I be able to do in my portal?

Once you are logged-on, you will have access to your own personalised member portal which will give you an at-a-glance view of your current status and the number of points you have already have acquired.  Remember, as an eligible Season Member, you will start the season with at least 1,000 Wasps Buzz Points.

The Wasps Buzz Points portal also allows you to spend your points on a number of Wasps products including access to The Clubhouse, matchday programmes, merchandise and tickets.  You will also be able to enter auctions and competitions for a number of money-can’t-buy experiences or items which might mean you could win signed a shirt or the chance to join in a first team training session.

Don’t worry if you can’t access all of these features immediately; we will be rolling-out many of these options as the season progresses.

How do I spend or “burn” points?

All of your Wasps Buzz Points interactions are online only, so if you want to spend your points, you will need to login to your member portal page to check out your balance and the range of products and services available for you to redeem against.

I want to use my points at the Wasps Ticket Office.  What should I do?

The Wasps Buzz Points scheme will be delivered online only, so you will not be able to call/visit the Ticket Office to use your Buzz Points.  If you do use Wasps Buzz Points to redeem against tickets, you can contact the Ticket Office to upgrade/relocate the seat to somewhere more suitable.  However, upgrades will be subject to an additional fee and are cash/card payment only. 

I want to use my Wasps Buzz Points on Merchandise.  How do I do this?

You will be able to use Buzz Points for online purchases on www.waspsshop.co.uk by redeeming your Buzz Points to secure a Promo Code for use on the Official Clubstore website.  Alternatively, you can print off the Promo Code voucher and present it to the Clubstore in person.

I’ve logged in but nothing is showing for my account.  What should I do?

Firstly, make sure that you are logging-in with the correct credentials.  Wasps Buzz Points are driven by Season Memberships so make sure you are using the Member Number displayed on your Member Card.  

If you are still having problems, please contact the Wasps Ticket Office on 02476 786 411 for help or email buzzpoints@wasps.co.uk.

I have a problem accessing my account.  What can I do?

Firstly, make sure you are logged-in with the correct account credentials.  These must include the Supporter Number that is displayed on your Member Card.

If you cannot remember your password, simply click on the “Forgotten Password” link to reset your account.

If all else fails, give the Wasps Ticket Office a call on 02476 786 411 or email  buzzpoints@wasps.co.uk  for assistance. 

Is there a maximum number of additional tickets I can earn points for?

The maximum number of additional tickets per game that you may attribute to your account and earn Buzz Points for is limited to 6 tickets per member per game.

I bought tickets/merchandise on match day but I have not been credited Wasps Buzz Points yet.  What can I do?

Wasps Buzz Points for merchandise purchases will not be credited to your account immediately.  Please allow 5-7 working days for your updated points to show.

Wasps Buzz Points allocations for tickets will not be credited to your account until after the fixture has been played.

Some of my Wasps Buzz Points don’t appear to be showing.  What should I do?

Wasps Buzz Points for merchandise purchases will not be credited to your account immediately.  Please allow 5-7 working days for your updated points to show.

Wasps Buzz Points allocations for tickets will not be credited to your account until after the fixture has been played.

If you believe that points are still not showing for your activity, please contact the Wasps Ticket Office on 02476 786 411 or email buzzpoints@wasps.co.uk

How many points do I get for renewing my Wasps Season Membership?

You will receive 250 Wasps Buzz Points for holding a Season Membership in the 2015/16 season and Season Membership in the 2016/17 season.

How do I check my points balance?

The Wasps Buzz Points scheme will be delivered within a personalised online member portal which can be accessed here – buzzpoints.wasps.co.uk

Simply enter your Member Number – as shown on your Season Member card – and a password to access your own page and get involved.

There is also a mobile version of the Wasps Buzz Points member portal, so if you prefer to access your portal when you’re on the go, you can!

How many points do I need to enter a competition?

The number of points you will require will be dependent upon the product/service and how you enter.  For instance, you may need to spend fewer points to enter a raffle than you will to win an auction.

Can I use Wasps Buzz Points to bring my friend to the Clubhouse?

Clubhouse access will be available on a match-by-match basis using your Wasps Buzz Points to redeem against.  A printable voucher will be emailed directly to you which you should bring with you in order to access The Clubhouse on matchday.

I am an Ambassador/Black & Gold member; how do I get discount in the shop?

There will be no changes to the current process for Ambassador/Black & Gold members in the short-term, so simply present your Member Card to the Club Store.

Can I spend/redeem my Wasps Buzz Points on a match day?

You will only be able to redeem Buzz Points via the Online Portal for tickets.  On a match day, you can redeem Buzz Points but only in the form of a printed voucher which must be redeemed over the Club Store Counter.

Will I earn buzz points for food/drink I buy on match day?

Unfortunately, not.  Wasps Buzz Points can only be earned or spent on designated Wasps’ products and services.  However, we will continue to develop the Wasps Buzz Points programme to incorporate more products and services in future.

Can I spend my points at the DoubleTree by Hilton at the Ricoh Arena?

Unfortunately, not.  Wasps Buzz Points can only spend on designated Wasps’ products and services.  However, as a Season Member you can still earn Wasps Buzz Points by booking at the DoubleTree by Hilton at the Ricoh Arena which can be spent on designated Wasps’ products and services.

Can I spend my Wasps Buzz Point on match day car parking?

Unfortunately, not.  Wasps Buzz Points can only be earned or spent on designated Wasps’ products and services.

I bought Season Memberships for myself and my wife, will she earn points too?

Yes, she will.  Every member is unique and will receive points for every action and transaction that is attributable to them.  Therefore, if a ticket or Season Member is assigned to an individual, the Wasps Buzz Points will be allocated to him/her.

How many times can I enter an auction/competition?

Dependent upon the auction, competition or raffle prize, you may be limited to just 1 entry or multiple entries.  This will be clearly designated as you apply.

Do I lose my points if I don’t win an auction?

No, you won’t.  As with any auction, only the winning bidder will have points deducted from their balance.

Do I lose my points if I don’t win the raffle?

Yes, you will.  As with any raffle or competition that you may pay to enter, any Wasps Buzz Points “fee” spent will be non-refundable.

If I purchase England tickets through the ballot will this spend earn me Buzz points?

Only tickets purchased for Wasps fixtures (home or away) and through Wasps directly are eligible for Wasps Buzz Points.

I still have unused points left at the end of the season.  What happens?

Points will roll-over for anyone who renews their Season Membership for the following season, so you won’t lose them.  However, if you do not renew, you will only have these points available for you to use until December 31st 2017.

I did buy tickets for the last Wasps away match but bought them directly through the host away club.  Can I earn points for this?

Only tickets purchased directly through Wasps using your Season Membership card can be applied

I don’t have enough points to enter a competition that I really want to enter.  What can I do?

Do not worry!  You can either purchase more tickets/merchandise to upgrade your points or simply attend home games at the Ricoh Arena.

I won a competition/auction but did not use my prize.  Can I claim my Wasps Buzz Points back?

Unfortunately, not.  Any Wasps Buzz Points spent will remain spent.

I used Wasps Buzz Points against match tickets/Clubhouse entry but did not use them.  Can I claim my Buzz Points back?

Unfortunately, not.  Any Wasps Buzz Points spent will remain spent.

I bought merchandise at the Club Store in the summer.  Will I be given Wasps Buzz Points for this?

No – until September 30th, Season Members were entitled to a 10% discount on all purchases in the Club Store.  With the launch of Wasps Buzz Points, discounts will no longer be applied but you will earn Buzz Points to redeem against future purchases.

How long will I keep my Wasps Buzz Points for?

As long as you continue to hold a valid Season Membership, your Wasps Buzz Points will continue to roll-over for a period of 3 seasons before any points are lost.  For instance, any points accrued for the 2016/17 but unused will expire on July 1st 2020.

I am not a Season Member but would like to take advantage of this option.  Is there a “paid for” option so that I can use the Wasps Buzz Points Portal

We will continue to develop the Wasps Buzz Points scheme and aim to deliver offer a Wasps Buzz Points portal for non-Season Members in 2017.  Please continue to keep an eye on www.wasps.co.uk/buzzpoints for the latest news